Services

General Description

HoldUSA provides telephone message on hold services, along with professional voice prompts
for voice mail, automated attendant, interactive-voice response, and ACD/call center applications.

Complete Solution

Our telephone messages on hold (TMOH) programs include everything a business or
organization needs in order to implement the service, including scriptwriting, professional
voice announcer, royalty-free music, audio recording, and digital playback equipment.

Technical Requirements

The only technical requirement the customer must have, or obtain through its telephone
system vendor, is the music on hold (MOH) capability. Almost all telephone systems come
with this feature. In addition, there is equipment now available that provides the MOH
capability for 2-, 3- and 4-line telephones utilized by small businesses and home-based offices.

Benefits

TMOH services from HoldUSA are the perfect solution for busy offices that place callers on
hold during the business day. Replace that “radio” playing on hold - or the silence - and
provide your callers with informative, soft-sell messages mixed with music that will keep callers
entertained while waiting on hold. The advantages are numerous—and include providing
customer service messages, information on your company’s latest product and services, or
just simply saying “thanks for holding, we’ll be with you momentarily”.

Related Services

Companies that invest in voice mail systems understand that providing callers with prompt,
efficient service is critical to success. With just a small additional investment in professional
telephone voice prompts from HoldUSA, you’ll enhance your system by providing the
prerecorded prompts and menu options in a pleasant, articulate and friendly voice.